BULHOST UPTIME POLICY
DOWNTIME CREDIT POLICY
COVERAGE
This
Downtime Credit Policy Agreement applies to you if are a BULHOST,
client only.
UPTIME
BULHOST,
strives to maintain 99% service availability. Uptime coverage
includes web site, email, and other virtual services only, third
party control panel applications are excluded.
CREDITS
In
the event of an outage where BULHOST does not meet 99% uptime,
BULHOST will issue credit to the client's account only for
the monthly service as calculated below. This will be calculated
by a 24 hour day in a calendar month, with the maximum credit not
to exceed the monthly service for the affected month. Credits
are only issued to accounts in good financial standing with BULHOST
CREDIT
CALCULATION METHOD
One(1)
hour is equal to One(1) day of service. For outages of 8 hours or
more a maximum credit of one full month of service will be credited
to the clients's account.
Example
credits on the SH, LH and WS plans(H-Sphere and CPanel based)
|
Downtime
|
Example Credit, 30 Day month used in calculation
|
|
1 hour
|
4 hours
|
|
2 hours
|
8 hours
|
|
3 hours
|
12 hours
|
|
4 hours
|
16 hours
|
|
Additional, up to 24 hours.
|
4 hours per hour, up to, but not to exceed, the total month of 30 days
24 hours or more is equal to a full month credit for affect months service.
|
HOW
TO REQUEST CREDIT
In
order to receive a credit to your account, you must request a credit
within seven (7) business days of your experienced downtime. All
requests must be submitted using BULHOST Support Form (trouble ticket).
All requests must contain your account number and/or your user
name, the dates and times of the downtime of your web site, the
domain that experienced downtime, and the server said domain is
hosted on. BULHOST will make every effort possible to credit
your account in a timely matter. Credit to your account shall be the exclusive resolution to any website downtime. All credits issued are at the sole discretion of BULHOST
RESTRICTIONS
Credits
shall not be provided to you in the event that you have downtime
resulting from scheduled maintenance, account suspensions, downtimes
resulting from client's own coding or applications,
or circumstances beyond BULHOST's control, including, without
limitation, acts of any governmental body, acts of God, war, insurrection,
embargo,sabotage, fire, flood, labor disturbance, interruption of
or delay in transportation, unavailability of interruption or delay
in telecommunications or third party services (including DNS propagation),
failure of third party software or hardware or inability to obtain
raw materials, supplies, or power used in or equipment needed for
provision of services. |
